Download our Outpatient Information Package here.
Inside, you will find information for your appointment: Before you come, what to bring, what to expect, FAQs, planning worksheet.
When we confirmed your appointment, we sent you a letter telling you what to bring. Be sure to read it because this page does not cover everything you may need for your appointment.
You should bring:
- your child
- your child's medications
- your child's appointment letter
- snacks and/or a meal
- toys, books, games - whatever will keep your child happy between appointments. You might want to bring a book for you, too!
Some of the teams have other things they want you to bring. Please refer to your appointment letter, visit the Our Services pages, or call your booking clerk for more information.
Please leave your valuables at home because we cannot keep them safe for you.
During your child's appointment, both you and your child will be quite busy. If you have other children that you must bring to the appointment, please bring along an adult caregiver who can take care of them during the appointment times.
We ask visitors and family members NOT to come into the health centre if they have cold or flu symptoms such as cough, runny nose, vomiting or fever.
We are smoke free
The entire grounds of a BC Children’s Hospital and Sunny Hill Health Centre for Children are smoke-free. This means that staff, patients, and visitors are not permitted to smoke in our buildings or on our grounds.
You're one click away from quitting! QuitNow.ca is an internet-based quit smoking service that is available free of charge to BC residents. QuitNow.ca is operated by the BC Lung Association on behalf of the Ministry of Health.
QuitNow by phone: 1-877-455-2233
QuitNow by phone is a confidential quit smoking helpline available free-of-charge to B.C. residents. The service is open seven days a week, 24 hours a day, so that callers can get help when they need it most. Multilingual service is available.
Kick the Nic
Developed with B.C. teens and available in B.C. high schools. For more information about Kick the Nic in your community, contact the Regional Tobacco Reduction Coordinator nearest you.
Quit Smoking online resources from Health Canada.
Sunny Hill is also pleased to offer a scent-free environment. Please do not wear perfume, cologne or aftershave when you visit us.
Wash your hands!
Washing your hands is a great way to help keep you and your family from getting sick. Use lots of soap and warm water, and wash all over your hands. Rinse and dry your hands after. You can use our alcohol rub if you are in a hurry.
You should wash your hands:
- after you use the washroom
- before, during, and after you make a snack or a meal
- before you eat
- after handling animals or their waste
- before and after touching your child
- when your hands look dirty
- after you sneeze or cough
- before you enter your child's room (if your child is an inpatient) and again before you leave